Terms of Service
Last updated: October 28, 2026
Overview
This website (www.capsucup.com, the “Site”) is operated by Sterlingoods LLC, a Florida limited liability company with its principal place of business at 8620 NW 64th St., Unit 13, Miami, FL 33166, USA. Throughout these Terms of Service, “we,” “us,” “our,” “Capsucup” and “Sterlingoods” refer to Sterlingoods LLC.
We offer this Site, including all information, tools, products and services available from it (the “Service”), to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, Returns and Refunds Policy, Shipping Policy, Subscription Terms, Promotion Terms and any additional terms linked from this Site (together, the “Agreement”).
Please read these Terms carefully. Section 17 contains a binding arbitration agreement and class action waiver that affect your legal rights. If you do not agree to these Terms, you may not use the Site or the Service.
Our Site is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
1. Eligibility and Online Store Terms
By agreeing to these Terms, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction, whichever is older); that you have the legal capacity to enter into a binding contract; and that you will not use the Service for any illegal or unauthorized purpose or violate any laws in your jurisdiction, including copyright, trademark and consumer protection laws. You must not transmit any worms, viruses or code of a destructive nature. A breach of these Terms will result in termination of your access to the Service.
2. General Conditions
We reserve the right to refuse service to anyone, for any lawful reason, at any time. Your content (excluding payment card information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting networks or devices. Payment card information is always encrypted in transit (TLS 1.2 or higher) and handled only by our PCI-DSS compliant payment processors. You agree not to reproduce, duplicate, copy, sell, resell, scrape or exploit any portion of the Service or its content without our express written permission. Section headings are for convenience only.
3. Accuracy, Completeness and Timeliness of Information
We make reasonable efforts to keep information on the Site accurate and current, but we are not responsible if it is not accurate, complete or current. Product descriptions, ingredient lists, machine-compatibility statements, images and pricing are provided for general reference and are not a substitute for professional (medical, dietary, legal or other) advice. Any reliance on the material on this Site is at your own risk.
4. Modifications to the Service and Prices
Prices are subject to change without notice; the price shown at checkout applies to your order. We may modify or discontinue the Service, or any part of it, at any time. We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
5. Products
Some products are available only online and in limited quantities; returns and exchanges follow our Returns and Refunds Policy. We display colors, packaging and images as accurately as possible but cannot guarantee how your device displays them. We may limit sales to any person, region or jurisdiction, limit quantities, and discontinue any product at any time.
Food product disclosure: our coffee and hot-beverage capsules are produced in facilities that may handle allergens including milk, soy, wheat and tree nuts (including pistachio). Please review individual product labels and consult a healthcare provider if you have allergies or dietary restrictions. We make no medical or therapeutic claims about our products.
Machine compatibility: where we indicate compatibility with third-party systems (e.g., Nespresso® Original Line, Nespresso® Professional, Keurig® K-Cup®, ESE), this is for reference only. We are not affiliated with, sponsored or endorsed by Nestlé Nespresso S.A., Société des Produits Nestlé S.A. or Keurig Green Mountain, Inc. All trademarks belong to their respective owners.
6. Orders, Billing and Account Information
We may refuse or cancel any order, and limit quantities per person, household or order, including orders under the same account, card or address. Outside our B2B program, we may limit or prohibit orders that appear to be placed by dealers, resellers or unauthorized distributors. You agree to provide current, complete and accurate purchase and account information and to keep it updated. For returns, refunds and cancellations, see our Returns and Refunds Policy.
7. Promotions, Discount Codes, Rewards and Subscriptions
Discount codes, the welcome offer, the Capsucup rewards program and other promotions are governed by our Promotion Terms. Subscribe & Save orders are governed by our Subscription Terms, including automatic renewal until you cancel and online cancellation at any time. Both are incorporated into these Terms. Unless an offer says otherwise: one discount code per order; codes are not combinable with other offers; codes apply to one-time purchases (subscriptions already receive 10% off); codes cannot be applied retroactively; we may modify or end a promotion without affecting orders already placed; and codes obtained through unauthorized channels may be cancelled.
8. Shipping
Standard shipping is free on every order to U.S. addresses. Delivery options, timing and responsibilities are described in our Shipping Policy.
9. Sales Tax
Sterlingoods LLC collects and remits sales tax in U.S. states where it has a tax obligation, including Florida. Applicable taxes are calculated and shown at checkout.
10. Optional Tools and Third-Party Services
We may provide access to third-party tools (e.g., Shopify, Klaviyo, Google, Meta, TikTok, payment processors, shipping carriers) that we do not monitor or control. They are provided “as is” and “as available” without warranties, and we are not liable for your use of them.
11. Third-Party Links and Marketplaces
The Site may link to third-party websites, and we also sell on marketplaces including Amazon, Walmart and eBay. Marketplace purchases are governed by that marketplace's terms and policies, not these Terms; returns, refunds and disputes must be started on the marketplace where you bought. Buy with Prime orders are delivered and returned under Amazon's Buy with Prime terms. We are not responsible for third-party websites or marketplaces.
12. Wholesale and B2B Customers
These Terms apply to purchases from our Site. Wholesale and business-to-business purchases may also be governed by separate written agreements or purchase orders; if they conflict with these Terms, the signed agreement controls. For B2B inquiries, visit our B2B page or email hello@capsucup.com.
13. Reviews, Comments and Submissions
If you send us reviews, comments, ideas, suggestions or other materials (“Comments”) through the Site, social media, email or otherwise, you agree that we may use, edit, copy, publish, distribute and translate them in any medium without restriction or compensation, and without any obligation to keep them confidential or respond. We may remove Comments that are unlawful, offensive, defamatory, obscene, infringing or otherwise objectionable. You are responsible for your Comments, which must not violate third-party rights or contain unlawful material or malicious code. Review incentives, if any, are described in our Promotion Terms.
14. Personal Information and SMS
Personal information you submit through the Site is governed by our Privacy Policy. If you opt in to text messages, the SMS terms in Section 7 of the Privacy Policy apply: consent is not a condition of purchase, message and data rates may apply, and you can opt out at any time by replying STOP. By providing your email or phone number you also agree to receive transactional messages about your orders and account.
15. Errors, Inaccuracies and Omissions
Information on the Site may occasionally contain errors in product descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct errors and change information or cancel orders (even after submission) if information is inaccurate, and will refund any amount charged for a cancelled order.
16. Prohibited Uses
You may not use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any federal, state or local law or regulation; (d) to infringe our or others' intellectual property rights; (e) to harass, abuse, defame, intimidate or discriminate against any person; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others' personal information; (i) to spam, phish, pretext, spider, crawl or scrape the Site; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service; (l) to resell or commercially exploit products bought from us without written authorization (other than authorized wholesale customers); or (m) to access or interact with the Service using bots or other automated systems. We may terminate your use of the Service for violating these prohibitions.
17. Mandatory Arbitration; Class Action Waiver
Please read this section carefully. It affects your legal rights.
17.1 Agreement to Arbitrate
Any dispute, claim or controversy arising out of or relating to these Terms, the Service or your purchase of products from us, including the scope or applicability of this agreement to arbitrate, shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Miami-Dade County, Florida, or another mutually agreed location.
17.2 Class Action Waiver
You and Sterlingoods may bring claims against each other only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated or representative action. The arbitrator may not consolidate more than one person's claims or preside over any representative or class proceeding.
17.3 Exceptions
This arbitration agreement does not apply to (a) qualifying small-claims court actions; (b) actions to enforce intellectual property rights; or (c) injunctive or equitable relief.
17.4 Opt-Out
You may opt out of this arbitration agreement by written notice to Sterlingoods LLC, Attn: Legal, 8620 NW 64th St., Unit 13, Miami, FL 33166, USA, or by email to hello@capsucup.com, within 30 days of first accepting these Terms, including your full name, mailing address, email address and a clear statement that you wish to opt out of arbitration.
17.5 Venue
If a claim proceeds in court rather than arbitration, both parties agree to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.
18. Disclaimer of Warranties; Limitation of Liability
We do not warrant that your use of the Service will be uninterrupted, timely, secure or error-free.
THE SERVICE AND ALL PRODUCTS DELIVERED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED IN OUR RETURNS AND REFUNDS POLICY OR REQUIRED BY APPLICABLE CONSUMER PROTECTION LAW.
IN NO EVENT SHALL STERLINGOODS LLC OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Maximum aggregate liability: where liability cannot be excluded, our total liability for any claim relating to these Terms or your purchase will not exceed the amount you paid us for the product giving rise to the claim in the 12 months before the claim. Some jurisdictions do not allow these exclusions or limitations; there, our liability is limited to the maximum extent permitted by law.
19. Indemnification
You agree to indemnify, defend and hold harmless Sterlingoods LLC and its affiliates, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any third-party claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.
20. Force Majeure
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond reasonable control, including natural disasters, pandemic, war, terrorism, civil unrest, government action (including tariffs, sanctions, embargoes or customs delays), labor disputes, supply chain disruption, internet or utility outages, or carrier failures. Affected obligations are suspended for the duration of the event.
21. DMCA / Copyright Notices
If you believe content on our Site infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent: DMCA Agent, Sterlingoods LLC, 8620 NW 64th St., Unit 13, Miami, FL 33166, USA · hello@capsucup.com · +1 (305) 570-5172. Your notice must include (1) a physical or electronic signature of the copyright owner or authorized agent; (2) identification of the copyrighted work; (3) identification and location of the infringing material on the Site; (4) your contact information; (5) a statement of good-faith belief that the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the copyright owner.
22. Severability
If any provision of these Terms is found unlawful, void or unenforceable, it shall be enforced to the fullest extent permitted by law and the unenforceable portion shall be severed; this does not affect the validity of the remaining provisions.
23. Termination
Obligations and liabilities incurred before termination survive it. These Terms remain in effect until terminated by you or us. You may terminate them at any time by ceasing to use the Service. If we determine, in our sole judgment, that you have failed to comply with these Terms, we may terminate this Agreement without notice, and you remain liable for all amounts due up to the termination date.
24. Entire Agreement
Our failure to enforce any right or provision of these Terms is not a waiver of it. These Terms, together with the policies listed in the Overview, constitute the entire agreement between you and Sterlingoods regarding the Service and supersede any prior agreements. Ambiguities shall not be construed against the drafting party.
25. Governing Law
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Venue is as set out in Section 17.5.
26. Changes to These Terms
You can review the current version of these Terms on this page at any time. We may update them by posting changes on the Site; for material changes we will update the “Last updated” date and, where appropriate, notify you by email or a notice on the Site. Continued use of the Service after changes take effect means you accept them.
27. Contact Information
Email hello@capsucup.com · Phone / WhatsApp +1 (305) 570-5172 · Sterlingoods LLC, 8620 NW 64th St., Unit 13, Miami, FL 33166, USA.