Shipping Policy

Last updated: May 27, 2026

Thank you for shopping with Capsucup, a brand of Sterlingoods LLC. This Shipping Policy explains how, when, and where we ship orders placed on www.capsucup.com. For damaged, defective, lost, or wrong-item orders, please also see our Returns and Refunds Policy.

1. Where We Ship

We currently ship to:

• All 50 U.S. states, the District of Columbia, and U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands).
• APO / FPO / DPO military addresses (delivery times may be longer).

We do not currently ship internationally from www.capsucup.com. If you are outside the United States, our products may be available on Amazon.com in your country.

P.O. Box deliveries are accepted for USPS shipments only. UPS and FedEx do not deliver to P.O. Boxes.

2. Processing Time

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Most orders ship within 1–2 business days of being placed. During peak periods (Black Friday/Cyber Monday, December holidays, major promotions), processing may take up to 3 business days.

You will receive a shipping confirmation email with tracking information once your order leaves our warehouse or fulfillment partner.

3. Shipping Methods and Carriers

We ship using USPS, UPS, and FedEx, selected at our discretion based on package size, weight, destination, and carrier service levels. We manage all fulfillment through our shipping platform Veeqo and, for some orders, Amazon Multi-Channel Fulfillment (MCF).

Available shipping options at checkout

Transit times are estimates provided by the carrier and do not include processing time. Delivery is not guaranteed by a specific date unless we explicitly offer a guaranteed-delivery service at checkout.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order weight, dimensions, destination, and selected service level.

• Free Standard Shipping is offered on qualifying orders above the threshold displayed on our Site (typically orders over $35–$50, subject to change).
• Expedited and Express Shipping are available at additional cost.
• APO/FPO/DPO and U.S. territories may have limited shipping options and adjusted rates.

Original shipping costs are non-refundable on change-of-mind returns. Shipping is refunded only for damaged, defective, wrong-item, or undelivered orders. See our Returns and Refunds Policy for details.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package on the carrier's website. You can also view tracking information by signing in to your account at www.capsucup.com.

If you don't receive a shipping confirmation within 3 business days of placing your order, please check your spam folder and then contact us at hello@sterlingoods.com.

6. Multi-Channel Fulfillment

Orders may be fulfilled from one of three locations depending on inventory availability and destination:

1. Our Miami, FL warehouse — picked, packed, and shipped via USPS, UPS, or FedEx, managed through Veeqo.
2. Amazon Multi-Channel Fulfillment (MCF) — for select orders, we use Amazon's MCF service in unbranded packaging. Carriers and timing vary.
3. Drop-shipped from supplier — in rare cases for special or oversized items; clearly disclosed at checkout if applicable.

In all cases, the seller of record is Sterlingoods LLC, and customer support for the order remains with Capsucup.

7. Address Accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for:

• Packages shipped to incorrect or incomplete addresses provided at checkout.
• Packages refused or returned to us due to recipient unavailability or address errors.
• Delivery delays caused by incorrect addresses, missing apartment/unit numbers, or carrier rerouting.

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. The customer is responsible for the additional shipping cost in these cases.

To prevent address issues, please double-check your shipping address at checkout, especially apartment or unit numbers, ZIP code, and recipient name.

8. Delivery Times and Delays

Estimated delivery times are provided by the carrier and are not guaranteed. Delivery may be delayed due to:

• Weather events (hurricanes, snowstorms, flooding)
• Carrier operational issues
• Peak holiday volume
• Customs or regulatory holds (for U.S. territories)
• Natural disasters, public health emergencies, or other force majeure events

In line with Section 20 of our Terms of Service, we are not liable for delivery delays caused by events beyond our reasonable control.

If your tracking shows no movement for 5 business days, please contact us at hello@sterlingoods.com or help@sterlingoods.com so we can investigate with the carrier.

9. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the marked-delivered date (or the expected delivery date if no delivery scan was made). We will:

1. Open a claim with the carrier (USPS, UPS, or FedEx).
2. Send a free replacement or issue a refund, per your preference.

For more details, see our Returns and Refunds Policy, Sections 4 and 6.

10. Sales Tax and Other Charges

Sales tax is calculated and added at checkout where applicable based on the destination address and applicable state laws. No additional duties, tariffs, or import fees apply to U.S. domestic shipments. Orders shipping to U.S. territories may be subject to local tax or fee differences disclosed at checkout.

11. Orders Placed on Marketplaces (Amazon, Walmart, eBay)

If you purchased our products on a third-party marketplace, shipping is handled by that marketplace (Amazon FBA, Walmart Fulfillment Services, etc.) under its own shipping and delivery policies — not this policy. Please track and manage marketplace orders through your account on the platform of purchase.

12. Holiday and Promotional Shipping

During major holidays (Thanksgiving week, Black Friday/Cyber Monday, December holidays, Valentine's Day, Mother's Day, Father's Day), shipping volume increases industry-wide and carrier transit times may extend by 1–3 days beyond the standard estimate.

We post holiday cut-off dates on our Site each year so you know the last date to order with standard, expedited, or express shipping for delivery before the holiday. We strongly recommend ordering early during these periods.

13. Subscription and Recurring Orders

If we offer subscription products (Subscribe & Save or auto-replenishment), each recurring shipment follows the same processing time, carrier, and delivery options as one-time orders. You can manage, pause, or cancel your subscription from your account dashboard at any time.

14. B2B and Wholesale Shipping

Wholesale orders are governed by separate written wholesale agreements and may ship via LTL freight, freight broker, or other carriers as agreed in the purchase order. Wholesale shipping terms (FOB origin, FOB destination, freight terms) are set in the applicable wholesale agreement.

15. Changes to This Policy

We may update this Shipping Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after a change constitutes acceptance of the updated policy.

16. Contact Us

For questions about shipping, tracking, or delivery, please contact:

• Email: hello@sterlingoods.com or help@sterlingoods.com
• WhatsApp / Phone: +1 (305) 570-5172
• Mail: Sterlingoods LLC, 8620 NW 64th St., Unit 13, Miami, FL 33166, USA
• Hours: Monday–Friday, 9:00 AM – 5:00 PM ET (excluding U.S. federal holidays)

We aim to respond within one business day.